Community Mobile FAQs

Q:  What is Community Mobile?

A:  Community Mobile will give you instant connectivity to your accounts

whenever, wherever using the browser on your cell phone.  This mobile banking service allows you to access account details, history and check account balances. In

      addition, Community Mobile will allow you to transfer funds between accounts.

Q:  Will Community Mobile work on all mobile devices?

A:  Community Mobile is a browser-based application that is available from any

      mobile device enabled with Secure Sockets Layer (SSL) Internet access.  The

      streamlined Online Banking pages and functions are designed for mobile browser

      access.

Q:  How do I access Community Mobile?

A:  You simply type mobile.thecombank.com in your cell phone’s Web browser to

      access our site.

Q:  Do I need to enroll for Community Mobile?

A:  Community Mobile requires no enrollment or applications to download.  Once you

      access mobile.thecombank.com through your cell phone browser, you will be

prompted to log in.  Use the same Access ID and passcode you use to access your Online Banking.

Q:  What accounts can I access with Community Mobile?

A:  Community Mobile allows you to access any of your Community Bank 

      accounts currently available for access within Online Banking.

Q:  How do I view my account information?

A:  Once you access the site at mobile.thecombank.com, you’ll see a listing of all your online accounts and their available balance, from which you can choose to view account information.  Simply click on the account you would like to access to view more information.

Q:  Can transfers be made using Community Mobile?

A:   Immediate internal transfers can be made using Community Mobile.  The transfers

       page will list all approved online transfer accounts. The cut-off time for transfers is

       3pm EST.

Q:  Is Community Mobile secure?

A:  All standard Online Banking security features are applied at login, including dual

      authentication.

Q:  How much does Community Mobile cost?

A:   Community Mobile is a FREE service from The Community Bank.  However,

       depending on the rate plan with your mobile service provider, you may incur charges

       when accessing the Internet.  Please verify your coverage before accessing your

       account. The Community Bank is not responsible for charges incurred from your

       mobile service provider.